Return and Refund Policy

At VitalDen, we want to ensure you are fully satisfied with your purchase. We offer a clear and straightforward return and refund process for all our customers.

1. Return Window

You have 30 days from the date you receive your package to request a return or refund. To be eligible for a return, items must meet the following criteria:

• Unused and in original condition.
• In original packaging with all original labels or tags attached.
• Free from dirt, grease or other signs of use.

2. How to Start a Return

All return or refund requests must be initiated by contacting our customer support team first.

• Contact Support: Email us at support@vitalden.us with your order number and the reason for the return.
• Review & Address Provision: Our support team will respond within 1 business day. Upon approval, we will provide you with the designated return shipping address and complete mailing instructions.
• Ship Your Return: Pack the item securely and ship it to the return address provided by our support team.

3. Return Shipping Fees & Policy

Returns are free. We do not charge return shipping costs for any approved return, whether the return is due to our error or a change of mind.

• Defective, Damaged or Wrong Items: If the return is due to our error — an incorrect item sent, a wrong item dispatched or an item damaged upon arrival — we will cover all shipping costs and provide a full refund or free replacement.
• Change of Mind: If you wish to return an item due to personal preference, we will provide a prepaid return label at no cost to you.
• Exchanges: Exchanges are also free. We will send your replacement item at no additional shipping cost, and the return shipping for the original item is free as well.
• No Restocking Fees: We do not charge any restocking or administrative fees for returns.

4. Refund Processing & Timelines

Refund Method

All approved refunds will be credited directly back to the original credit or debit card used at checkout.

Refund Timeline

Once your return package is received and inspected at our facility, we will send you an email confirmation. Approved refunds are processed immediately and typically take 1 – 3 business days to reflect on your bank or credit card statement.

5. Lost or Damaged Packages

• Lost in Transit: If your package is confirmed lost by the shipping carrier, we take complete responsibility and will issue a full refund or send a free replacement.
• Damaged on Arrival: If your item arrives damaged, please take clear photos of the damage and contact us at support@vitalden.us within 48 hours of delivery for a prompt resolution.