Payment Policy

At VitalDen, we strive to offer a seamless, secure and transparent shopping experience. This Payment Policy outlines the payment methods we accept, how transactions are protected and our billing terms.

Accepted Payment Methods

We accept credit cards and debit cards for all purchases:

• Visa
• Mastercard
• American Express
• Discover
• JCB / Diners Club

Please note: we do not accept direct bank transfers, wire transfers, cheques or Cash on Delivery (COD).

Payment Security & Data Protection

SSL Encryption

All transactions on VitalDen are processed using Secure Sockets Layer (SSL) encryption to ensure that your personal and payment details are protected during checkout.

PCI-DSS Compliance

Our checkout process is powered by PCI-DSS compliant payment gateways, meeting standard industry security protocols for card transactions.

No Stored Card Data

VitalDen does not process, store or retain your full credit or debit card information on our servers.

Currency, Pricing & Billing

Currency

All prices on our store are listed and charged in US Dollars ($ USD).

Currency Conversion

If your payment card is issued in another currency, your bank or card provider will handle the currency conversion at their standard exchange rate.

No Hidden Fees

The total amount shown at checkout is the final amount you will be charged. We do not charge any hidden fees or extra handling costs. Shipping is free on every order.

Order Confirmation

Once your payment is successfully processed, an Order Confirmation email will be sent to you automatically with your order details and summary.

If you do not receive a confirmation within 1 hour:

• Check your spam or junk folder.
• Contact our customer support team at support@vitalden.us for assistance.

Payment Failures & Declined Transactions

If your card transaction fails at checkout:

• Verify that your billing address matches the details registered with your card issuer.
• Ensure your card has sufficient balance and is activated for online or international purchases.
• Try using an alternative credit or debit card.

If issues persist, please contact your card-issuing bank, as financial institutions do not share specific decline reasons with merchants due to privacy regulations.