Shipping Policy

At VitalDen, we are dedicated to providing a smooth, reliable and transparent shipping experience. Below you will find details regarding our shipping rates, processing schedules and estimated delivery timelines.

1. Shipping Rates & Destination

We offer Free Standard Shipping on all orders across the United States. There are no hidden handling fees and no minimum order requirements.

2. Order Processing & Shipping Timeline

Our total estimated delivery time is made up of two parts: Processing Time and Transit Time.

Order Processing Time (1 – 3 Business Days)

Orders are processed and prepared for dispatch Monday through Friday. Orders placed on weekends or official holidays will begin processing on the following business day.

Transit Time (1 – 15 Business Days)

Once dispatched, shipments generally take between 1 and 15 business days to arrive at your address under normal conditions.

Total Estimated Delivery Time: 2 – 18 Business Days.

3. Order Tracking

Once your order has been packaged and handed over to the carrier, you will automatically receive a Shipping Confirmation Email containing your tracking number and tracking link.

If you do not receive tracking information within 4 business days of placing your order:

• Please check your spam or junk mail folder.
• Contact our customer support team at support@vitalden.us for direct assistance.

4. Shipping Address Accuracy

Please ensure your shipping address is complete and correct before completing your purchase. If you notice an error in your shipping details, please contact us immediately at support@vitalden.us. We can only update address information before the package is dispatched. Once a tracking number has been generated and the carrier has received the parcel, we cannot modify the delivery address.

5. Customs, Taxes & Duties

For orders within our primary shipping destinations, prices shown at checkout are inclusive. There are no additional unexpected taxes or clearance fees due upon delivery.

6. Damaged or Lost Shipments

Lost Packages

If your tracking status shows no updates for an extended period, or the carrier confirms your shipment is lost in transit, please email us at support@vitalden.us. We will issue a full refund or arrange a free replacement shipment.

Damaged Packages

If your item arrives damaged, please take clear photos of both the outer packaging and the damaged item, and email us within 48 hours of delivery for a prompt refund or replacement.